Khelo Games Privacy Policy — Our Commitment to Protecting Your Data

Khelo Games takes your privacy seriously. This Privacy Policy explains how Khelo Games collects, uses, stores, and protects your personal information. It applies to our website, mobile app, and all related services.

By registering with Khelo Games or using our services, you consent to the processing of your data as described in this Privacy Policy. If you do not agree with this policy, we recommend that you do not use our services. We may update this policy from time to time, so we encourage you to check back regularly.

This privacy policy has been written with Bangladeshi users in mind, ensuring you are fully informed about where your data goes and how it is used.

Khelo Games collects your information through several channels: data you provide directly during registration, data generated automatically while you use the platform, and data received from third parties.

Directly Provided Information:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address and district
• National ID or passport number (for KYC verification)
• Mobile banking number (bKash, Nagad, Rocket, etc.)
• Records of conversations when contacting support

Automatically Collected Information:

• IP Address & Device Information
• Browser type and operating system
• Page visit time, duration, and navigation patterns
• Bet and gaming history
• Login time and location (approximate)
• Information Collected via Cookies and Tracking Pixels

Khelo Games uses your information only for specific, legitimate purposes. We never use your data for anything unrelated to our services. Below are the primary reasons we process your information:

• Account Management: Completing the registration process, verifying logins, and keeping your account secure.
• Payment Processing: Deposit and withdrawal requests are processed quickly and securely.
• KYC Verification: Identity verification to prevent minors from accessing the platform and to combat fraud.
• Customer Support: Prompt resolution of your complaints and queries.
• Promotions & Offers: Sending you relevant bonuses and offers based on your preferences.
• Legal Obligations: Complying with government and regulatory authority directives.
• Platform Improvement: Analyzing user experience to improve our services.
• Fraud Prevention: Detecting and preventing suspicious activity.

Khelo Games never sells your personal information to third parties. Your data is used solely for the purposes outlined above. You can unsubscribe from marketing communications at any time.

Khelo Games does not sell or transfer your personal information to third parties as a matter of policy. However, limited sharing may be necessary in certain situations:

• Payment Providers: Mobile banking providers including bKash, Nagad, and Rocket — used solely to process transactions.
• Technology Partners: Server hosting, cloud services, and cybersecurity providers — for service operations.
• Law Enforcement Agencies: In compliance with court orders or government directives — only when legally required.
• Anti-Fraud Organization: Where necessary to prevent online fraud and money laundering.

Khelo Games applies industry-leading security measures to keep your data safe. Our security practices include:

• SSL/TLS Encryption: All data transfers on the website and app are made through encrypted channels.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your login.
• Firewall & Anti-Fraud System: Prevention of unauthorized access and cyberattacks.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Access Controls: Only authorized personnel have access to specific data.

Please note that no method of transmission over the internet is 100% secure. If you notice any unusual activity on your account, contact our support team immediately.

Khelo Games uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser that help us remember your login details and tailor our services to your preferences.

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Functional Cookies: Remembers your preferences and settings, such as your chosen language.
• Analytics Cookies: Used to understand how many users are visiting each page.
• Security Cookies: Used for session verification and CSRF protection.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

You have clear rights over your personal data at Khelo Games. We want you to stay in full control of your information at all times:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request account and data deletion subject to applicable conditions.
• Right to Restrict Processing: You may object to the use of your data for any specific purpose.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.
• Right to Lodge a Complaint: If you have any data protection concerns, feel free to contact us directly.

Khelo Games does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account data: retained for as long as the account remains active.
• Closed accounts: data retained for up to 5 years after closure.
• Transaction records: retained for up to 7 years as required by law.
• KYC documents: retained for 5 years after verification is complete.
• Support conversations: deleted 3 years after resolution.

Once the retention period expires, data is securely deleted or anonymized. Certain data may be kept longer due to legal obligations.

Khelo Games strictly prohibits access by minors (under 18). We never knowingly collect information from minors. If we become aware that a minor has registered an account, it will be immediately closed and all associated data will be deleted.

If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please get in touch with us:

We typically respond to requests within 7 business days. More complex matters may take a little longer, but we will always keep you updated on the progress.