Khelo Games Terms and Conditions — Your Rights and Responsibilities

Khelo Games (hereinafter referred to as "we", "the Platform", or "the Service") is an online gaming and betting platform operating for users in Bangladesh. These Terms and Conditions constitute a legally binding agreement between you and Khelo Games.

By using the Khelo Games website or mobile app, opening an account, or accessing any of our services, you are deemed to have fully read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please do not use Khelo Games.

Khelo Games reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes have been made will be considered acceptance of the revised terms. It is your responsibility to review this page regularly.

A personal account is required to access services on Khelo Games. During registration, you must provide accurate, complete, and up-to-date information. Khelo Games reserves the right to close any account found to have been registered with false information.

Each person may register only one account. If multiple accounts are found under the same individual, all of them will be closed and any deposited funds may be forfeited. Sharing your account login credentials with anyone else is strictly prohibited.

As part of KYC (Know Your Customer) verification, Khelo Games may request a copy of your national ID, passport, or other government-issued identification. Completing this verification is mandatory before any withdrawal can be processed. Failure to submit the required documents may result in restrictions being placed on your account.

• Your full name, date of birth, and mobile number must be entered correctly during registration
• Your email address must be active and belong to you personally
• An OTP will be sent to verify your mobile number
• Use a strong password to keep your account secure
• Never share your password with anyone

You must be at least 18 years old to use Khelo Games. This is a strict policy, and any violation will result in immediate account closure. Age is verified during registration, and additional documentation may be requested if there is any doubt.

Khelo Games only provides services in regions where online gaming is legally permitted. Attempting to access the platform from a restricted region may result in account closure, and deposited funds may not be refunded. It is your responsibility to ensure that using Khelo Games is lawful in your area.

Deposits on Khelo Games can be made via major mobile banking services including bKash, Nagad, and Rocket. Deposits are typically credited to your account instantly. If there is a delay due to a technical issue, please contact our support team.

Account verification must be completed before any withdrawal can be processed. Withdrawal requests are typically handled within 24 hours. This timeframe may be extended during emergencies or system maintenance. Funds will only be sent to the same mobile banking number used for the original deposit.

• A minimum deposit amount applies — see the promotions page for details
• Minimum withdrawal amount is BDT 500
• A maximum daily withdrawal limit applies
• Withdrawals may be suspended if money laundering or fraud is suspected
• Withdrawals to third-party accounts are strictly prohibited

Khelo Games regularly offers bonuses and promotions. Each offer comes with its own terms, which are detailed on the promotions page. As a general rule, bonus funds must be wagered a specified number of times before they can be withdrawn — this is known as the wagering requirement.

The welcome bonus is available to new users only, and each person may claim it once. Attempts to claim the bonus through multiple accounts, or by multiple members of the same household using the same device or IP address, may result in cancellation.

• Bonus funds are kept separate from your cash balance
• Bonuses cannot be withdrawn until the wagering requirement has been met
• Bonuses are typically valid for 30 days; any unused bonus will expire at the end of this period
• Promotional codes are single-use only
• Khelo Games reserves the right to modify or cancel any promotion at any time.

All Sports Betting and casino games on Khelo Games have their own specific rules. Please read the relevant game or event rules carefully before placing a bet. Once a bet is confirmed, it generally cannot be cancelled.

If an event is cancelled or postponed indefinitely, the stake for that bet will be refunded. In cases of match-fixing or unusual betting patterns, Khelo Games reserves the right to withhold payment and launch an investigation. Bets placed due to a system error or incorrect odds may be voided by the platform.

Responsible gaming is a top priority at Khelo Games. We believe gaming should be a source of entertainment, not addiction. That is why our platform includes a range of protective tools that users can activate and manage on their own.

• Spending Limit: Set your own daily, weekly, or monthly deposit limits
• Break: Temporarily suspend your account for a set period of time
• Self-Exclusion: Permanently exclude yourself from the platform long-term
• Reality check: Keep session reminders active to track how long you have been playing

If you have any concerns about your gaming habits, please contact our support team or Responsible Gaming Visit the page.

Khelo Games is committed to protecting your personal information. Data collected during registration is used solely for service delivery, verification, and security purposes. We do not sell your information to third parties.

Information may be shared where required by law enforcement or as necessary to prevent fraud. For more details, please see our Privacy Policy page.

Khelo Games may temporarily suspend or permanently close an account for any of the following reasons:

• Registering with false or inaccurate information
• Operating multiple accounts
• Abusing the bonus system
• Suspected fraud or money laundering
• Being underage or playing on behalf of another person
• Exploiting technical vulnerabilities of the platform
• Misconduct toward other users

You may also request account closure at any time by contacting our support team. Please withdraw any available balance before closing your account.

Khelo Games reserves the right to update these Terms and Conditions at any time. When changes are made, a notice will be posted on the website or app and the "Last Updated" date at the top of the page will be revised. For significant changes, a notification may be sent to your registered email address.

If you have any questions or complaints regarding these Terms and Conditions, please reach out to our support team. We are always happy to help.